True Religion Reviews

This is the worst customer service I have ever received from any company before, let alone a bit company who should have it sorted by now.
The attitude was appalling. They did not answer any of my questions, they just tried to palm it off every time I replied. Being very rude and condescending. My top started falling apart from the first time I wore it, I have worn it about 4 times now and it is just unusable now as it has holes all over it where the material is too thin. Considering this is a quality issue, they kept replying with the same thing. Never acknowledging their quality issue. Absolutely awful and because I’ve got no guarantee how long any of their products will last, I will never be buying anything again from this disgusting company.

I liked my True Religion jeans I purchased at a Marshalls discount store, so I thought I'd order more off the True Religion website. Ordering was easy enough, and I always check to see what the return policy is. They had a link to where you could do this from your account once you set on up on a computer etc, and you could access the invoices there to see your purchases too. I decided I wanted to return 2 of the items and when I went online to access my account it says the email (the original one I used to set up my account and order the items) wasn't found! So I thought I'd call customer service. YOU CANT CALL CUSTOMER SERVICE as there is NO PHONE CONTACT for them! I had to TEXT customer service as that was the only option since their online chat wasn't working either. After getting an agent and requesting help, he sent to my phone a return label to print out. I explained I had no way to print it out from my phone, as I had no access to a printer or a computer that had a printer and he explained this was a problem I had to figure out since this is the only way I could do it. I am not that comfortable doing things on my 'smart' phone anyways but I did find help with a friend that had a computer to access y phone via blue tooth to get my label. Once again, another company that makes it easy to order, but leaves you hanging in the customer service department. I have yet to get my refund for my return items so I'll be writing an update soon I hope. I wont be ordering from them again. It took 20 minutes to do this via text BTW and there are no retail stores anywhere near me.

Their customer service is absolutely horrible along with their quality inspection on the items they sell. I received a pair of pants with holes in the seams. Contacted customer service they were no help at all. We had 4 emails back and forth with me trying to resolve the issue. Next thing I know they close the case and stop replying to my emails. I sent another email today let hope they respond this time. They want me to go to a true religion store but they only have 50 stores in the USA according to court records.

Orders are all over the place they loose orders and when you try and contact customer service there’s only a text option and they’re willingness/capabilities to help are horrible. I’ll never buy online again. Just go to the store and deal with people face to face, online is a hassle for sure.

WARNING TRUE RELIGION & BORDERFREE

In August 2020 I ordered two TRUE RELIGION items via BORDERFREE. Kept the T-shirt, returned the jeans. Have proof of posting and receipt. Have spent over a year trying to get a refund on the returned Jeans, and have been sent round in circles by both BORDERFREE and TRUE RELIGION and have not received a refund. The actual content of my emails is ignored as if it's being read by an algorithm, and my 'ticket' was repeatedly closed without resolution. I have finally given up as I have spent literally hours chasing the approximately £100 they have stolen from me. PAYPAL were absolutely useless when I asked them to help and also closed my ticket unresolved. Avoid all three companies. Pay by your credit card direct. Barclaycard have always been brilliant if I've had any issues.

Bought some boxer trunks and they ripped after 3 wears , never happened before. Highly don’t recommend.

This company is awful! I wish I would have read the reviews prior to me purchasing anything from this company. I am so surprised they are still in business. The company did not refund my total amount so I will have to contact my bank regarding this. They are extremely unprofessional and their replies are very odd and don't address the concern (they ignore money that they owe you). I have rarely seen ratings/reviews like this for any company. This is BAD!

Amazing website very easy to order. I bought 20 pair of men's jeans and got all my jeans and all the right sizes. True religion is all I love to wear. They are not scammers this is a legit company that makes millions of dollars yearly.

I buy some items from True Religion but sometimes I have to catch them on sale because I am not a millionaire to pay $50-$80 a shirt I mean the quality is nice, and the products are well packaged for the most part but really the price is sometimes outrageous - If you have the money to spend than the True Religion line would be great for you but if you can catch sales and promo codes would be more worth the purchase. --- But I have to say the quality is awesome and great products but I can not give 5 stars due to the prices.

Thank you, I will be returning it when it arrives. Their business practices are atrocious! I tried to cancel this order within five minutes of making the order! Additionally, they don't give you an order number or email! They cannot be contacted via phone! Please start a return because I will be refusing this package. I will not be strong-armed into accepting an order that I do not want and made every attempt to cancel! All of this took place over a 36 hour time period! Every company has a cancellation policy except for this ill-fated company! It's no surprise that they're in Chapter 11 bankruptcy! This has been a horrible shopping experience and I will never buy anything "True Religion" from any retailer!